{"id":1358,"date":"2020-03-12T23:03:01","date_gmt":"2020-03-12T23:03:01","guid":{"rendered":"http:\/\/oregonlottery.wpengine.com\/?page_id=1358"},"modified":"2020-06-25T15:00:50","modified_gmt":"2020-06-25T22:00:50","slug":"impacts-report-fy19","status":"publish","type":"page","link":"https:\/\/oregonstatelot.wpengine.com\/about\/responsible-gaming\/impacts-report-fy19\/","title":{"rendered":"Impacts Report FY19"},"content":{"rendered":"\n<header class=\"ol-header ol-colortheme--white \">\n\n\t\t\n\t\t    <div class=\"ol-header__banner \">\n        \t\t<div class=\"ol-header__content\">\n\t\t\t\t\t\t\t<div class=\"ol-header__text\"><h1>2019 Responsible Gaming Program Impacts Report\n<\/h2><\/div>\n\t\t\t\t\t\t        <\/div>\n    <\/div>\n\t\t\t\t\n<\/header>\n\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<p>Since 1999, 1% of Lottery revenue\u2014over $100 million dollars \u2014has been dedicated to funding problem gambling prevention and treatment services. This places Oregon 2nd in the nation in per capita spending on problem gambling*. In addition to this legislatively mandated funding, the Oregon Lottery\u00ae invests approximately $3 Million to implement a comprehensive responsible gaming program guided by our Responsible Gaming Code of Practice. This report details significant impacts resulting from this investment for 2019.<\/p>\n<h3><strong>Our Goals<\/strong><\/h3>\n<p>While there a wide variety of anticipated outputs and outcomes associated with the implementation of the Responsible Gambling Code of Practice, our overarching goals are really very simple. The Lottery will devote energy, funding and resources where they will have the most positive impact on the promotion of responsible gaming practices and awareness of problem gambling resources. Our efforts are devoted to:<\/p>\n<ul>\n<li><strong>Providing information and tools<\/strong> to help players make informed choices and enjoy Lottery games in a responsible way.<\/li>\n<li><strong>Creating awareness of resources and treatment<\/strong> for those affected by problem gambling. We aim to ensure that people affected by gambling issues know how to access help and that they understand treatment is free, confidential, and it works.<\/li>\n<\/ul>\n<h3><strong>What We Measure<\/strong><\/h3>\n<p>The Oregon Lottery is accountable for ensuring and communicating progress on relevant practices contained in the Code of Practice. Using a combination of internal monitoring and independent assessments, we report on both annual measures and key accomplishments specific to a given year. Our annual measurements look at year-over-year trends, when possible, while our key accomplishments measure a discrete set of non-repeatable activities.<\/p>\n<p>*Source #1<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<p><img loading=\"lazy\" class=\"size-medium wp-image-5538 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_COP_Logo_500x500-1-300x300.png\" alt=\"Responsible Gaming code of training\" width=\"300\" height=\"300\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_COP_Logo_500x500-1-300x300.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_COP_Logo_500x500-1-150x150.png 150w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_COP_Logo_500x500-1.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Responsible Gambling Code: The Responsible Gambling Code of Practice commits the Lottery to implement a comprehensive program focused on research, stakeholder, retailer and employee engagement, player education and advertising and promotion.<\/p>\n<p><a href=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/Revised-OSL-Responsible-Gambling-Code-of-Practice.pdf\"> Code of Practice<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n\n<header class=\"ol-header-section\">\n\n\t\t<div class=\"ol-header-section__content\">\n\t\t\n\t\t\t\t<div class=\"ol-header-section__text\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t<h1 class=\"ol-headline ol-headline--3\">RG by the Numbers<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"ol-header-section__graphic\"><img src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/themes\/oregonlottery20xx\/library\/img\/components\/ol-header-section\/arrow.png\" \/><\/div>\n\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\n\t\t\n\n\t<\/div>\n\n<\/header>\n\n\n \n<div class=\"ol-statbox\">\n\n    <div class=\"ol-statbox__content\">\n\n                <div class=\"ol-statbox__entry\">\n            <h1>$100 M+<\/h1>\n            <p>problem gambling funding since 1999<\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1>42,603<\/h1>\n            <p>Scoreboard users who set a betting limit<\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1>$2.6M+<\/h1>\n            <p>player education, marketing, and outreach since 1999<\/p>\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n \n<div class=\"ol-statbox\">\n\n    <div class=\"ol-statbox__content\">\n\n                <div class=\"ol-statbox__entry\">\n            <h1>26<\/h1>\n            <p>call center staff who completed sports betting RG training<\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1>40<\/h1>\n            <p>Times the average Oregonian sees RG or PG advertising in a 26-week period<\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1>3+<\/h1>\n            <p>Video Lottery staff trained for a retailer to earn RG seal<\/p>\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n \n<div class=\"ol-statbox\">\n\n    <div class=\"ol-statbox__content\">\n\n                <div class=\"ol-statbox__entry\">\n            <h1><\/h1>\n            <p><\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1>400+<\/h1>\n            <p>Lottery staff completing annual RG training<\/p>\n        <\/div>\n                <div class=\"ol-statbox__entry\">\n            <h1><\/h1>\n            <p><\/p>\n        <\/div>\n        \n    <\/div>\n\n<\/div>\n\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>2019 ANNUAL MEASURES: PROBLEM GAMBLING RESOURCES &amp; TREATMENT AWARENESS<\/strong><\/h2>\n<p>The Lottery promotes the availability of problem gambling resources and treatment on games and equipment, on Lottery and partner websites, in our mobile applications and through integrated advertising and promotional outreach including social, digital, broadcast, print, out-of-home, point of sale merchandising and public relations.<\/p>\n<p>Our goal is to ensure that players and others affected by gambling understand the variety of resources and treatment options available, that treatment is free for any Oregonian negatively affected by gambling, that treatment is professional, confidential and perhaps most importantly that it works.<\/p>\n<p>&nbsp;<\/p>\n<h4>Oregonians Know Free Treatment is Available<\/h4>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5618 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org-1024x526.png\" alt=\"Chart showing that awareness of treatment has increased dramatically from 2017 to 2019\" width=\"1024\" height=\"526\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org-1024x526.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org-300x154.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org-768x394.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org-1536x788.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_4_org.png 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Source #1<br \/>\nn=800<\/p>\n<p>&nbsp;<\/p>\n<h4>Oregonians Understand Key Messages<\/h4>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5616 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org-1024x454.png\" alt=\"This chart shows increasing awareness of various awareness of Problem Gambling Treatment messages\" width=\"1024\" height=\"454\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org-1024x454.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org-300x133.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org-768x341.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org-1536x681.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_2_org.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Source #1<br \/>\nn=800<\/p>\n<h4><\/h4>\n<h4>Oregonians Appreciate that Lottery Dollars Fund Free Treatment<\/h4>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5617 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org-1024x526.png\" alt=\"This chart shows that Oregonians continue to appreciate that Lottery dollars fund free treatment\" width=\"1024\" height=\"526\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org-1024x526.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org-300x154.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org-768x394.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org-1536x788.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_3_org.png 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Source #1<br \/>\nn=800<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>2019 ANNUAL MEASURES: CONNECTING WITH PROBLEM GAMBLING RESOURCES &amp; TREATMENT <\/strong><\/h2>\n<p>The Lottery\u2019s treatment referral outreach program is designed to ensure that players and others affected by gambling know how to easily connect with problem gambling treatment and resources. This includes broad promotion of the helpline phone, chat and text numbers and Oregon Problem Gambling Resource website (opgr.org). Additionally, Lottery promotes a variety of informational resources such as GamTalk, for people considering changes to their gambling.<\/p>\n<p>&nbsp;<\/p>\n<h4>Oregonians Become Aware of Treatment Resources Through Multiple Channels<\/h4>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5927 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org-1024x361.png\" alt=\"Awareness of Problem Gambling resources continues to increase\" width=\"1024\" height=\"361\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org-1024x361.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org-300x106.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org-768x271.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org-1536x541.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_5_org.png 1728w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Source #1<br \/>\nn=800 <em>[Note: last category added in 2019]<\/em><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n\n\n<div class=\"ol-story\">\n\n\t\t\t<div class=\"ol-story__image\">\n\t\t\t\t   <img  src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_OPGR_image-768x576.jpg\" alt=\"person laying on couch, looking at phone\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_OPGR_image-300x225.jpg 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_OPGR_image-768x576.jpg 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_OPGR_image-1024x768.jpg 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_OPGR_image-1536x1152.jpg 1536w\" sizes=\"(min-width: 992px) 50vw, 100vw\" style=\"object-position:50% 50%;\" width=\"2000\" height=\"1500\" loading=\"lazy\" \/>\t\t\t\t<div class=\"ol-story__ratio\"><\/div>\n\t<\/div>\n\t\n\t\t<div class=\"ol-story__content ol-colortheme--white\">\n\t\t\t\t<div class=\"ol-story__text\">\n\t\t\t\t\n\t\t\t\t\t\t<span class=\"ol-story__icon\"><img src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/themes\/oregonlottery20xx\/library\/img\/icon\/ol-icon-oregonpurple.png\" \/><\/span>\t\t\t \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"ol-headline ol-headline--1\">Oregon Problem Gambling Website<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ol-typography\"><p>Oregonians visit the Oregon Problem Gambling website,\u00a0<a href=\"https:\/\/www.opgr.org\/\" target=\"_blank\" rel=\"noopener\">opgr.org<\/a>, to find more information about risks associated with gambling behaviors and to connect to free treatment and recovery services available to anyone impacted by gambling in their communities.<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>954,728<\/strong><br \/>\nTotal website traffic driven to OPGR.org in 2019<\/h4>\n<p>&nbsp;<\/p>\n<p>*Source #4<\/p>\n<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t        \t\t<a href=\"https:\/\/opgr.org\" class=\"ol-button ol-button--blue\" target=\"_blank\">Explore OPGR<\/a>\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"ol-portholes ol-portholes--count4\"> \n\n      <div class=\"ol-portholes__headline\">\n        <h1 class=\"ol-headline ol-headline--3\">Calls, Chats &#038; Texts in 2019<\/h1>\n  <\/div>\n  \n    <div class=\"ol-portholes__content\">\n\n            \n            \n      \n                    <div class=\"ol-portholes__entry\">\n            \n                    <div class=\"ol-portholes__image\">\n            \n                          <svg class=\"ol-porthole__mask\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 200\"><path fill=\"#ffffff\" d=\"M0,0V200H200V0ZM100,198.24A98.24,98.24,0,1,1,198.24,100,98.24,98.24,0,0,1,100,198.24Z\"\/><\/svg>\n\n                                                    <img class=\"ol-portholes__source\" style=\"object-position:50% 50%;\" src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_icon_call_final-300x300.jpg\" alt=\"illustration of cell phone\" \/>\n                        \n                        \n                        <div class=\"ol-portholes__ratio\"><\/div>\n\n          <\/div>\n\n                              <div class=\"ol-portholes__title\">\n                        <h2 class=\"ol-headline ol-headline--4\">3111<\/h2>\n          <\/div>\n          \n                              <div class=\"ol-portholes__description\">Calls to the Helpline<\/div>\n                    \n            <\/div>\n    \n      \n                    <div class=\"ol-portholes__entry\">\n            \n                    <div class=\"ol-portholes__image\">\n            \n                          <svg class=\"ol-porthole__mask\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 200\"><path fill=\"#ffffff\" d=\"M0,0V200H200V0ZM100,198.24A98.24,98.24,0,1,1,198.24,100,98.24,98.24,0,0,1,100,198.24Z\"\/><\/svg>\n\n                                                    <img class=\"ol-portholes__source\" style=\"object-position:50% 50%;\" src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_icon_text_final-300x300.jpg\" alt=\"illustration of cell phone with heart on screen\" \/>\n                        \n                        \n                        <div class=\"ol-portholes__ratio\"><\/div>\n\n          <\/div>\n\n                              <div class=\"ol-portholes__title\">\n                        <h2 class=\"ol-headline ol-headline--4\">155<\/h2>\n          <\/div>\n          \n                              <div class=\"ol-portholes__description\">Texts<\/div>\n                    \n            <\/div>\n    \n      \n                    <div class=\"ol-portholes__entry\">\n            \n                    <div class=\"ol-portholes__image\">\n            \n                          <svg class=\"ol-porthole__mask\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 200\"><path fill=\"#ffffff\" d=\"M0,0V200H200V0ZM100,198.24A98.24,98.24,0,1,1,198.24,100,98.24,98.24,0,0,1,100,198.24Z\"\/><\/svg>\n\n                                                    <img class=\"ol-portholes__source\" style=\"object-position:50% 50%;\" src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_icon_motivational-text_final-300x300.jpg\" alt=\"illustration of chat bubble with star\" \/>\n                        \n                        \n                        <div class=\"ol-portholes__ratio\"><\/div>\n\n          <\/div>\n\n                              <div class=\"ol-portholes__title\">\n                        <h2 class=\"ol-headline ol-headline--4\">214<\/h2>\n          <\/div>\n          \n                              <div class=\"ol-portholes__description\">Motivational Texting<\/div>\n                    \n            <\/div>\n    \n      \n                    <div class=\"ol-portholes__entry\">\n            \n                    <div class=\"ol-portholes__image\">\n            \n                          <svg class=\"ol-porthole__mask\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 200 200\"><path fill=\"#ffffff\" d=\"M0,0V200H200V0ZM100,198.24A98.24,98.24,0,1,1,198.24,100,98.24,98.24,0,0,1,100,198.24Z\"\/><\/svg>\n\n                                                    <img class=\"ol-portholes__source\" style=\"object-position:50% 50%;\" src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_icon_chat_final-300x300.jpg\" alt=\"illustration of overlapping chat bubbles\" \/>\n                        \n                        \n                        <div class=\"ol-portholes__ratio\"><\/div>\n\n          <\/div>\n\n                              <div class=\"ol-portholes__title\">\n                        <h2 class=\"ol-headline ol-headline--4\">270<\/h2>\n          <\/div>\n          \n                              <div class=\"ol-portholes__description\">Chats<\/div>\n                    \n            <\/div>\n        \n  <\/div>\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<p>People can sign up for a Motivational Texting program available to anyone entering treatment &amp; recovery programs.<\/p>\n<p>When you call or chat with the helpline, a gambling counselor will listen, educate, answer questions, and refer you to free and confidential treatment services.\u00a0 There are 46 providers in Oregon that provide FREE, state-funded, confidential gambling treatment.<\/p>\n<p>*Source #6<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>2019 ANNUAL MEASURES: RESPONSIBLE GAMING AWARENESS<\/strong><\/h2>\n<p>The Lottery promotes responsible gaming practices and behaviors and dedicates responsible gaming marketing that integrates key messages into various marketing promoting Lottery games. The Lottery is guided by the principle that <em>responsible gaming is for all players all the time<\/em> and works to normalize the inclusion of \u201cRG\u201d messaging and the depiction of responsible behaviors in all marketing outreach.<\/p>\n<h4><strong>Oregonians Understand Key Messages<\/strong><\/h4>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-5615 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org-1024x548.png\" alt=\"This chart shows that overall Oregonians have steady recall rates of Responsible Gaming messages\" width=\"1024\" height=\"548\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org-1024x548.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org-300x161.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org-768x411.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org-1536x822.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG_chart_1_org.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Source #1<br \/>\nn=800<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n\n\n<div class=\"ol-story ol-story--flipped\">\n\n\t\t\t<div class=\"ol-story__image\">\n\t\t\t\t   <img  src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG-Scoreboard-cellphone-screenshot-2000x1500_-768x576.png\" alt=\"responsible gaming Scoreboard pages\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG-Scoreboard-cellphone-screenshot-2000x1500_-300x225.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG-Scoreboard-cellphone-screenshot-2000x1500_-768x576.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG-Scoreboard-cellphone-screenshot-2000x1500_-1024x768.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/RG-Scoreboard-cellphone-screenshot-2000x1500_-1536x1152.png 1536w\" sizes=\"(min-width: 992px) 50vw, 100vw\" style=\"object-position:50% 50%;\" width=\"2000\" height=\"1500\" loading=\"lazy\" \/>\t\t\t\t<div class=\"ol-story__ratio\"><\/div>\n\t<\/div>\n\t\n\t\t<div class=\"ol-story__content ol-colortheme--white\">\n\t\t\t\t<div class=\"ol-story__text\">\n\t\t\t\t\n\t\t\t\t\t\t<span class=\"ol-story__icon\"><img src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/themes\/oregonlottery20xx\/library\/img\/icon\/ol-icon-phone.png\" \/><\/span>\t\t\t \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"ol-headline ol-headline--1\">2019 Key Accomplishments<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ol-typography\"><h2><strong>INTRODUCING OREGON LOTTERY SCOREBOARD<\/strong><\/h2>\n<p>In late 2019 Oregon Lottery launched an online sportsbook called\u00a0<em><a href=\"http:\/\/oregonlottery.wpengine.com\/scoreboard\/\">Oregon Lottery Scoreboard<\/a>.\u00a0<\/em>Age verified and registered players can bet on a full range of professional sports via a mobile app or web. Oregon Lottery Scoreboard launched with a robust suite of responsible gaming tools and voluntary player protection tools.<\/p>\n<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>2019 KEY ACCOMPLISHMENTS: Updated! Responsible Gaming &amp; You training<\/strong><\/h2>\n<p>The Oregon Lottery, along with all retail partners, recognize there is a shared responsibility to promote Responsible Gaming. Lottery\u2019s commitment to this shared responsibility includes providing retailers and staff with responsible gaming training they need to be effective and confident when facing gambling related situations.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>New channel, New customer, New training content<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-940 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/02\/logo-scoreboard-300x109.png\" alt=\"scoreboard logo\" width=\"300\" height=\"109\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/02\/logo-scoreboard-300x109.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/02\/logo-scoreboard.png 348w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Prior to the launch of Scoreboard, the Oregon Lottery conducted multiple 3-hour in-person RG training sessions designed specifically for call center customer service staff who support sport betting players.<\/p>\n<p>The training was designed to help call center staff provide accurate information on how the Scoreboard games work, and direct customers to resources and help for issues with gaming.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n\n\n<div class=\"ol-quote ol-quote--flipped\">\n\t\t\t<div class=\"ol-quote__image\">\n\t\t\t\t   <img  src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/Donna-Angeline-Mario-768x576.jpg\" alt=\"people sitting and talking at training table\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/Donna-Angeline-Mario-300x225.jpg 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/Donna-Angeline-Mario-768x576.jpg 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/Donna-Angeline-Mario-1024x768.jpg 1024w\" sizes=\"(min-width:1200px) 590px, (min-width: 992px) 48vw, (min-width: 768px) 96vw, 100vw\" style=\"object-position:50% 50%;\" width=\"2000\" height=\"1500\" loading=\"lazy\" \/>\t<\/div>\n\t\t    <div class=\"ol-quote__content\">\n\t\t        <div class=\"ol-quote__copy\">\n\n\t\t\t\t\t\t<img loading=\"lazy\" src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/themes\/oregonlottery20xx\/library\/img\/illustration\/ol-illustration-football-goal.png\" alt=\"football-goal\" width=\"100\" height=\"100\">\t\t\t\n\t\t\t\t\t\t<blockquote>The goal of training was to help provide excellent experiences for our Scoreboard players on every call, chat or text \u2013 including difficult interactions and identifying problem gambling red flags<\/blockquote>\t\t\t\n\t\t\t\t\t\t<cite>&#8212; Krystal Smith, Program Manager, Responsible &#038; Problem Gambling<\/cite>\t\t\t\n\t\t\t\t\t\t\n\t\t<\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\n<div class=\"ol-story\">\n\n\t\t\t<div class=\"ol-story__image\">\n\t\t\t\t   <img  src=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org-ScoreBoard_RedFlag_r2d-768x576.jpg\" alt=\"red flag being thrown\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org-ScoreBoard_RedFlag_r2d-300x225.jpg 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org-ScoreBoard_RedFlag_r2d-768x576.jpg 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org-ScoreBoard_RedFlag_r2d-1024x768.jpg 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org-ScoreBoard_RedFlag_r2d-1536x1152.jpg 1536w\" sizes=\"(min-width: 992px) 50vw, 100vw\" style=\"object-position:50% 50%;\" width=\"2000\" height=\"1500\" loading=\"lazy\" \/>\t\t\t\t<div class=\"ol-story__ratio\"><\/div>\n\t<\/div>\n\t\n\t\t<div class=\"ol-story__content ol-colortheme--white\">\n\t\t\t\t<div class=\"ol-story__text\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t \n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"ol-headline ol-headline--1\">Some of the Red Flags identified during Responsible Gaming training<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ol-typography\"><ul>\n<li>Loss of love of the game<\/li>\n<li>Total preoccupation with sports<\/li>\n<li>Stats and skill obsession<\/li>\n<li>Going All-in on big games<\/li>\n<\/ul>\n<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>New Oregon Lottery Staff Training<\/strong><\/h2>\n<p>All Lottery employees receive annual Responsible Gaming Training. This 15-minute online training module is designed to help equip staff with the tools they need to address situations faced when interacting with the public.<\/p>\n<h4><strong><img loading=\"lazy\" class=\"size-medium wp-image-5536 alignright\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/HowToPlay-laptop-500x500-1-300x300.png\" alt=\"illustration of mobile phone and laptop\" width=\"300\" height=\"300\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/HowToPlay-laptop-500x500-1-300x300.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/HowToPlay-laptop-500x500-1-150x150.png 150w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/HowToPlay-laptop-500x500-1.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>400 Total Lottery staff trained<\/strong><\/h4>\n<ul>\n<li><strong>99%\u00a0<\/strong>know how to direct players to more information on Problem Gambling<\/li>\n<li><strong>98%<\/strong> agree that it&#8217;s important to have friendly, factual conversation about responsible gaming with players, retailers, and the public<\/li>\n<li><strong>93%\u00a0<\/strong>feel it&#8217;s important to have a Code of Practice and policies in place to reduce gambling-related harm<\/li>\n<li><strong>90%\u00a0<\/strong>know how to dispel myths and Lottery and Lottery games when engaging with the public<\/li>\n<\/ul>\n<p>*Source #3<\/p>\n<p><strong>Video Lottery Retailer Responsible Gaming Training <\/strong><\/p>\n<p>The Oregon Lottery\u2019s ongoing commitment to retailer training continues as new Video Lottery refresher training was introduced.\u00a0 A pre- and post- survey was included as well as the introduction of a new \u201cWe Support Responsible Gaming\u201d seal as part of a retailer training incentive program.<\/p>\n<ul>\n<li>Based on retailer feedback, the new refresher training was shortened from 30 to 15 minutes<\/li>\n<li>The training can be taken in either English or Spanish on any mobile, laptop or desktop computer platform.<\/li>\n<li>Developed using a more engaging animated teaching style<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h3><strong>New! Pre\/Post Survey Measuring Video Lottery Retailer Knowledge and Opinions<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-5533 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1-1024x768.png\" alt=\"illustration of survey screen\" width=\"1024\" height=\"768\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1-1024x768.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1-300x225.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1-768x576.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1-1536x1152.png 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/04\/training-survey-2000x1500-1.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Taking the survey must be completed prior to printing a certificate of completion.\u00a0 This has helped with response rate.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>New! \u00a0\u201cWe Support RG\u201d seal is exclusive to retailers that have multiple staff complete training<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"alignleft wp-image-6721 size-medium\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/rg-square-300x300.jpg\" alt=\"We support responsible gambling\" width=\"300\" height=\"300\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/rg-square-300x300.jpg 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/rg-square-150x150.jpg 150w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/rg-square-768x768.jpg 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/rg-square.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>The seal is available only to retailers that have 3 or more staff completing the RG training.<\/p>\n<p>A digital version of the seal is also available and can be placed on social media platforms, websites, emails and even player newsletters.<\/p>\n<p><strong>\u00a0 <\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>INDUSTRY INVOLVEMENT<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-5997 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/WLA_logo-300x160.png\" alt=\"WLA logo\" width=\"300\" height=\"160\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/WLA_logo-300x160.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/WLA_logo-1024x546.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/WLA_logo-768x410.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/WLA_logo.png 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>The Oregon Lottery is an associate member of the World Lottery Association (WLA) and currently holds the highest level of certification at level 4. WLA\u2019s values are based on a commitment to the highest standards of corporate responsibility and are based on WLA Responsible Gaming Principles and Framework.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-6000 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/NCPG_logo-300x108.png\" alt=\"NCPG logo\" width=\"300\" height=\"108\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NCPG_logo-300x108.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NCPG_logo-1024x369.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NCPG_logo-768x277.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NCPG_logo.png 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>The Oregon Lottery is currently a Gold Member of the National Council on Problem Gambling and actively holds position on the Board of Directors and various Committees. Membership provides a variety of experiences across multiple industries to strengthen NCPG\u2019s leadership as the organization continues to grow and evolve.<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-6266 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/OCPG-Logo-300x137.png\" alt=\"\" width=\"300\" height=\"137\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/OCPG-Logo-300x137.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/OCPG-Logo-1024x468.png 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/OCPG-Logo-768x351.png 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/OCPG-Logo.png 1038w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>The Oregon Council on Problem Gambling (OCPG) is the state affiliate to the National Council on Problem Gambling.\u00a0 The OCPG\u2019s purpose is to promote the health of Oregonians by supporting efforts to minimize gambling related harm. The Oregon Lottery holds a position on the board of directors along with other stakeholders from the gaming industry, treatment and prevention field, the recovery community and state and county administrators.<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-5999 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/NASPL_logo-249x300.png\" alt=\"NASPL logo\" width=\"249\" height=\"300\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NASPL_logo-249x300.png 249w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/NASPL_logo.png 332w\" sizes=\"(max-width: 249px) 100vw, 249px\" \/><\/p>\n<p>Oregon Lottery is an Associate Member of the North American Association of State and Provincial Lotteries (NASPL). Currently, Oregon holds \u201cSustaining\u201d level certification through NASPL and NCPG which is the highest level available.\u00a0 In addition, the Oregon Lottery Director serves as the Chair of the NASPL Responsible Gambling sub-committee.\u00a0 NASPL\u2019s mission is to assemble and disseminate information and benefits of state and provincial lottery organizations through education and communications and, where appropriate, publicly advocate the positions of NASPL on matters of general policy.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-5998 alignleft\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/ICRG_logo-300x119.png\" alt=\"ICRG logo\" width=\"300\" height=\"119\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/ICRG_logo-300x119.png 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/ICRG_logo.png 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Formerly NCRG. The Oregon Lottery is an active member of the International Center for Responsible Gaming (ICRG), an international organization exclusively devoted to funding research that helps increase understanding of pathological and youth gambling and find effective methods of treatment.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-textarea ol-textarea--narrow ol-colortheme--white ol-textarea--left\">\n\t\n\t\t<div class=\"ol-textarea__content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"ol-textarea__column\">\n\t\t\t\t\t\t\t\t\n\n\t<div class=\"ol-textarea__columnbody\">\n\t\t\t\t<div class=\"ol-typography\">\n\t\t\t<h2><strong>LOOKING AHEAD<\/strong><\/h2>\n<p>This report has become a platform to demonstrate accountability in relation to all aspects of our Responsible and Problem Gaming programs that are guided by the Code of Practice. The focus for the coming year will be all about:<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-5995 size-large\" src=\"http:\/\/oregonlottery.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz-1024x242.jpg\" alt=\"Looking Ahead\" width=\"1024\" height=\"242\" srcset=\"https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz-1024x242.jpg 1024w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz-300x71.jpg 300w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz-768x182.jpg 768w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz-1536x364.jpg 1536w, https:\/\/oregonstatelot.wpengine.com\/wp-content\/uploads\/2020\/05\/org_LookingAhead_icons_horz.jpg 1690w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li>updating our existing Code of Practice to include new gaming channels<\/li>\n<li>seeking new Responsible Gaming certifications<\/li>\n<li>researching Positive Play tools to help players adopt safer behaviors and<\/li>\n<li>expansion of existing retailer &amp; staff training programs.<\/li>\n<\/ul>\n<p>Some of the new training opportunities will include shorter topic specific modules for Lottery retailers, customer service staff, and Oregon Lottery employees.\u00a0 Expanding advanced training for player-facing lottery staff will also be a focus over the coming year.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\n\t<\/div>\n\t\n<\/div>\t\n\n \n<div class=\"ol-disclaimer\">\n\t\t<div class=\"ol-disclaimer__content\">\n\t\t<p><strong>CITATION: <\/strong><\/p>\n<ol>\n<li>Marotta, J., Hynes, J., Rugle, L., Whyte, K., Scanlan, K., &amp; Sheldrup, J., &amp; Dukart, J. 2016 Survey of Problem Gambling services in the United States. Boston MA: Association of Problem Gambling Service Administrators.<\/li>\n<li>Oregon Lottery: Brand Promise Study Summary of Findings Final Report: October 2019. N=800<\/li>\n<li>Oregon Lottery RG Staff Training Survey &#8211; Summary of Findings: Final Report March 2019. N=400<\/li>\n<li>Google Analytics 2019.<\/li>\n<li>Oregon Lottery Responsible Gaming Retailer Dashboard 2019.<\/li>\n<li>Problem Gambling Program &#8211; Annual Activity &#8211; Yearly Report CY2019.<\/li>\n<\/ol>\n\t\n\t<\/div>\n<\/div>\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":1175,"menu_order":118,"comment_status":"closed","ping_status":"closed","template":"","meta":{"geo_latitude":"","geo_longitude":""},"pagetype":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Impacts Report FY19 - Oregon Lottery<\/title>\n<meta name=\"description\" content=\"2019 Responsible Gaming Program Impacts Program\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oregonstatelot.wpengine.com\/about\/responsible-gaming\/impacts-report-fy19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Impacts Report FY19 - 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