Retailer Round-up

January 31, 2022

Raffle 2022

Raffle - on sale now As you know, sales for the Oregon Lottery’s 20th Raffle game, with its $1 million top prize, began January 2. Of all the games offered by the Oregon Lottery, Raffle offers the best odds to win $1 million and generates lots of player excitement.

Encourage customers to download the free Oregon Lottery app; they can check their tickets with an easy scan at any point after the March 17 announcement.

Check out the Raffle page for more details. The page will be updated with a countdown of remaining tickets. After the drawing, you and your players can check back for a full list of winning numbers.

The last day for Raffles sales is March 15 (unless all 250,000 tickets sell out earlier!).

Video Lottery

An All-Time Favorite with Bigger Jackpots

Coming your way in March 2022, Big City 5’s Diamond Jackpot! This game is consistently one of the most popular Video Lottery games offered by the Oregon Lottery.

The new Big City 5’s Diamond Jackpot game will feature a maximum jackpot that can grow to $25,000 coupled with a $5 maximum bet. The current version of the game has a pot that can grow to $10,000.

Be watching for more information about this exciting new game!

March is Problem Gambling Awareness Month

March is National Problem Gambling Awareness Month – a grassroots effort that brings together a wide range of stakeholders who work collaboratively to let people know that hope and help exist.

While we’re committed to supporting problem gambling support year-round, we make a special effort each March to highlight this important work. In addition to providing revenue for the programs so important to Oregonians, we work diligently to promote responsible gambling and connect problem gamblers with free, effective treatment. National Problem Gambling Awareness Month creates awareness of problem gambling and available resources.

Watch out for more information as we get closer to National Problem Gambling Awareness Month.

Best Practices

Give Players a Claim Form

When players at your location have a ticket they’d like you to scan to see if it’s a winner, be prepared!
If the player’s ticket is a winner and the terminal produces the “Congratulations!” slip, be sure to give the player a winner’s claim form. If players mail in their ticket or use the drop box to drop off their ticket at Lottery HQ in Salem, not having the claim form will add to the time it takes to process the win. Without a claim form, Lottery staff in Salem who process such claims must either call the player or send them a letter with a claim form.

confirm keno tickets

Always collect and confirm payment before printing tickets. Be conscious of players switching old tickets for newly printed ones and then canceling the transaction and leaving the store before the switch is discovered.
Remember that transactions for Keno games CANNOT be canceled after the game has started. Retailers are responsible for the cost of all printed Keno tickets. Always collect and confirm payment before printing tickets.

discourage “reserved” or “machine on hold” signs

Providing your players with the option to place signs on your Video Lottery terminals when they step away, but have not cashed-out, can cause problems for you and your Video Lottery players.
There have been many reported instances of people walking by a Video Lottery terminal, see the sign, and cash out the Video Lottery ticket from the now-vacant VLT.
This puts you in a bad position when your staff unknowingly pays the “wrong winner.” Without the actual cash-slip, the rightful owner of the ticket cannot be paid.

Measuring Lottery Favorability

Every year since 2016, the Oregon Lottery has been conducting the Brand Promise Study. Click the link below to read about our most recent study and what we learned about Lottery favorability and awareness of Lottery-funded beneficiaries.