Contact Us

See below for helpful links and answers to common questions. Not finding what you need? Keep scrolling down to give us a call or send us a message.

Inclement Weather Closures

The Oregon Lottery will follow inclement weather closures or delay notifications from Oregon Department of Administrative Services (DAS). Our Salem location will follow DAS alerts for the Salem-metro area and Wilsonville Payment Center will follow DAS alerts for the Portland-metro area.

You can also call us at 800-766-6789 daily, 7 AM – 8 AM.

Have a question?

Get answers to common questions

Help & FAQs

illustration of a hand holding a few stacks of bills and coins

Did You Win?

Claim your prize by appointment, by mail, at a retailer, and more.

How to Claim a Prize

Lottery Offices

We operate two prize payment centers for your convenience: Salem & Wilsonville. Before coming in, see our Claim a Prize page to book appointments, download claim forms and more!

Salem Prize Payment Center

Hours:
8 AM – 5 PM, M – F
Appointments recommended to avoid long wait times
Inclement weather: State office closures (which includes the Lottery) are posted here

Walk-up Window:
Available by request

Prize Drop Box:
Always available for prize drop offs, 24/7. Collected and processed during normal business hours.

Location:
500 Airport Road SE, Salem OR 97301
Get Directions

Mailing Address:
PO Box 12649, Salem OR 97309

Prize Center entrance for those with appointments in Salem

Wilsonville Prize Payment Center

Hours:
8 AM – 4:30 PM, M-F
Appointments recommended to avoid long wait times
Inclement weather: State office closures (which includes the Lottery) are posted here

Location:
9760 SW Wilsonville Road Suite #130
Wilsonville OR 97070
Get Directions

Claim a Prize

Wilsonville prize appointment entrance

Closures

Holiday closures

New Year’s Day*
Martin Luther King Jr. Day
President’s Day
Memorial Day
Juneteenth*
Independence Day*
Labor Day
Veterans Day*
Thanksgiving — Thurs. & Fri.
Christmas Day*

*If the holiday falls on a Saturday, Lottery offices will be closed the preceding Friday. If the holiday falls on a Sunday, offices will be closed the following Monday.